Culture Object

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  Policies  
 

Payment
We accept cash, check and wire transfer and credit cards with a 4% service fee on purchases over $1,500

On Approval Loans
After seeing work in person in the gallery, items may be taken out locally (NY, NJ, CT) 'on approval' for up to 5 business days.
A loan agreement and credit card authorization form must be signed, and a refundable 15% deposit paid.
Pick-up and return of items is the responsibility of the borrower.
Items returned with any damage will be billed at net price.
Any items not returned after 15 business days will be considerd sold and billed to the credit card on file with the signed Authorizatoin Form. Items are thereafter subject to our return policy (below).

Local Delivery & Shipping
We pack smaller items for hand carry-out, and otherwise refer clients to a selection of packers and shippers as we are unable to pack and ship ourselves due to space and logistics.
Any items not carried out of the gallery by purchaser or their agent, and any items that require special handling or care, must be packed and delivered by a professional service hired by purchaser. We maintina a list of reputable packers and shippers for referal.
For tri-state we suggest Royal Touch Logistics, 646-318-1094

In instances where Culture Object packs and ships directly as a courtesy, on behalf of purchaser, carrier insurance is required and deemed sufficient by purchaser, as is Culture Object's packing. Culture Object will be held harmless and claims for loss or damage will be the purchaser's responsibility to undertake, at their risk. This service is offered at Culture Object's discretion and only for individual and small items.

International and Long Distance Shipping
Three white glove, full service packing and delivery quotes will be provided to the customer, which the customer can then choose from and engage directly.
In instances where Culture Object, as a courtesy, on behalf of customer, aranges and make payment for packing through our preffered art handler and shipping through our agent, Culture Object will be held harmless for any loss, damage or other liability.
Be aware that the timeline for this process is 3-6 weeks if it requires the coordination of seperate packers and shippers. A white glove all-in-one option is available at a premium for faster service.

Photoshoot and Editorial Loans
We will consider loans for editorial photoshoots with the same terms as 'on approval loans'. We require same-page credit to 'Culture Object cultureobject.com'.

Rush Fees
Orders shipped or delivered the same day as purchase are subject to a sliding scale rush charge up to 10% of value of goods.

Professional Trade Discounts
Interior Designers and Architects with a valid tax ID are eligible for a 15% professional discount.

Late Fees
All invoices are due withing 10 business days of issue, after which 4% late fees, prorated on a monthly basis, accrue and are due with full payment.

Custom Orders
Custom orders are final and non-refundable. Orders under $10,000 are paid in full to commence production. For orders above $10,000 payment is 50% upon commission and 50% prior to delivery. Final payment must be made by check or wire transfer.

Returns and Exchanges
We accept returns of stock items in original condition if we are notified within 5 days of purchase (or within 10 days of a third party pick-up date) and receive the item(s) back in original condition within 15 days of notice. Refunds will be paid in the same form as the original payment was received and to the same source.
Returns are subject to a 20% restocking fee.
All custom orders are a final sale unless otherwise noted in the custom order contract.